Terms of Website Use

This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the Tandae.com website (the " Tandae site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

Tandae reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of Tandae.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Privacy Policy

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

About Tandae.com 

Tandae.com is a site operated be Tandae Ltd (“we”, “us”, “our”), Office 1, 2a Curzon Road, Ealing, London, United Kingdom, W5 1NF. Company registration number: 15588914. VAT registration number: 464 7546 59. Registered in England.

Language

This contract shall be concluded in English.

Disclaimers

Tandae.com takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Tandae does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on Tandae.com some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.

Tandae will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Representations and Warranties; Limitations of Liability (relating to the use of this Site)

The provisions of this clause relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this.

The material displayed on our site is provided on an “as is” basis without any guarantees, conditions or warranties as to its accuracy.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

1. loss of income or revenue;
2. loss of business;
3. loss of profits or contracts;
4. loss of anticipated savings;
5. loss of data;
6. loss of goodwill;

• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Registration and Personal Data

You guarantee that the personal information which you provide when you register on Tandae.com is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

When registering on Tandae.com you accept and agree that your personal data provided during registration will be sent to our UK database owned by Tandae LTD.  If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at Tandae.com, you agree to abide by our terms and conditions and privacy policy. Tandae.com may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing info@tandae.com

Copyright

Tandae.com and its entire content belong to Tandae Ltd including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site. It also includes trademarks in our name and logos. These are protected by copyright laws and treaties around the world. All such rights are reserved. TANDAE is a registered trademark.

Viruses, Hacking and other Offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

International Shipping

When placing an order for delivery outside of the United Kingdom (“International Order”) you acknowledge that and agree that the recipient of the International Order may be subject to import duties, taxes and custom fees levied by the destination country. By placing an International Order with Tandae, you agree to comply with the terms outlined in this International Shipping Clause.

The recipient of the International Order is solely responsible for the payment of any duties, taxes, and fees imposed by the customs authorities of the destination country. These charges are separate from the product and shipping costs and are not included in the order total.

Custom policies vary widely from country to country, so you should contact your local customs officer for further information. Tandae has no control over these charges and cannot predict what they may be.

Tandae will accurately complete a customs declaration for all International Orders, which includes a description of the contents and their value. However, Tandae is not responsible for any customs-related issues that may arise due to the accuracy or completeness of the information provided by the customer. Customs officers can open, and control packages, and Tandae has no influence over that.

In the event that an International Order is refused by the recipient or is not accepted by the customs authorities of the destination country, and the order is returned to Tandae, you will be responsible for all return shipping costs and any additional fees incurred.

Tandae reserves the right to update this clause to reflect any changes in international trade regulations and their impact on the ordering process.